1. WHERE DO YOU SHIP?

We currently ship to the United Kingdom, United States, Canada, Australia, New Zealand, Japan, South Korea, Saudi Arabia and the United Arab Emirates, as well as selected countries across Europe.

Our European shipping service covers Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and Vatican City.

Unfortunately, we cannot ship outside these countries at the present time.

2. HOW MUCH DOES SHIPPING COST?

At TheMovieMerch.com, we keep our shipping costs simple, transparent and easy to understand. Below you’ll find a breakdown of our delivery charges. We automatically calculate shipping at checkout based on your destination and the number of items in your order.

United Kingdom

Free shipping on every order.

No matter how large or small your order is, you’ll always receive free UK delivery.

Europe (Selected Countries Only)

Available to Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and Vatican City.

£20 shipping for your first item

£40 flat rate for two or more items

United States, Canada, Australia, New Zealand, Japan, South Korea, Saudi Arabia and the United Arab Emirates

£30 shipping for your first item

£60 flat rate for two or more items

Important Information

We automatically calculate shipping costs during checkout.

The flat rate is the maximum you’ll ever pay for shipping within your region. Therefore, you can add as many eligible items as you like without paying any extra shipping charges.

Unfortunately, we cannot ship to countries outside the regions listed above.

 

3. HOW LONG DOES DELIVERY TAKE?

We usually process and dispatch orders within 1–3 business days.

After dispatch, UK deliveries typically arrive within 2–4 working days through Royal Mail or another trusted courier.

International delivery times vary depending on your location. However, we dispatch every order within the same 1–3 business day timeframe.

 

4. HOW ARE ITEMS PACKAGED?

We take great pride in our packing standards. Our team carefully wraps and cushions every item to protect fragile and collectible merchandise throughout its journey.

Whenever possible, we use packaging that suits the size and value of your purchase. As a result, your collectibles arrive in the best possible condition.

 

5. CAN I TRACK MY ORDER?

Yes. Once we dispatch your order, we’ll send you a shipping confirmation email that includes your tracking details.

You can then follow your parcel’s journey right to your door.

 

6. DO YOU ACCEPT RETURNS?

At TheMovieMerch.com, we want you to be completely happy with your purchase. Most of our products are sealed collectibles, so we cannot accept returns after customers open them. However, we do accept returns under the following conditions.

Faulty or Defective Items (International Customers)

If you receive a genuinely faulty item, we’ll gladly accept a return.

Please contact us before returning your order.

Return the item to us for inspection. Once we confirm the fault, we’ll refund both the product cost and your return postage in full.

Change of Mind Returns (UK Customers Only)

We understand that people sometimes make purchases by mistake. Therefore, we offer UK customers a 14-day return period from the date of purchase.

The buyer is responsible for return postage.

Please return items in exactly the same condition you received them. They must remain sealed, unopened and complete.

We cannot issue refunds for products that show signs of opening, use or tampering.

Important Notes

We cannot accept returns outside these terms.

In addition, we recommend using a tracked delivery service for every return to ensure it reaches us safely.

Please keep your proof of postage until we confirm and process your refund.

 

7. MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?

Although we pack every order with great care, damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 48 hours and include clear photographs of both the packaging and the damaged item.

We’ll investigate the issue straight away and arrange either a replacement or a refund as quickly as possible.

 

8. ARE YOUR PRODUCTS OFFICIALLY LICENSED?

Yes. Every movie and TV collectible we sell is officially licensed. We source our products directly from trusted manufacturers including Spirit Halloween, NECA, Royal Bobbles, Trick or Treat Studios, Loungefly, Mezco Toyz and many more.

We know the collectibles market contains plenty of cheap imitations, especially when demand increases. For example, when Jaws returned to cinemas, counterfeit popcorn buckets quickly flooded the market. However, we stocked only the officially licensed versions produced by Universal Pictures. As a result, our customers could buy with complete confidence.

When you shop with TheMovieMerch.com, you’ll always receive authentic merchandise. We never stock bootlegs or counterfeit products. Instead, we offer genuine collectibles from the brands and studios you know and trust.

 

9. DO YOU OFFER PRE-ORDERS OR RESTOCKS?

Yes. We regularly offer pre-orders for selected upcoming collectibles.

Whenever a pre-order is available, we clearly display the expected release date in both the short and long product descriptions. Once that date arrives, we’ll dispatch your order, and our standard delivery times will apply.

If the item you’re looking for is currently unavailable, you can sign up for a restock alert directly on the product page. Simply enter your email address and we’ll let you know as soon as the item becomes available again. This service is especially useful for limited editions and fast-selling exclusives.

At TheMovieMerch.com, we manage every pre-order and restock with complete transparency. Therefore, you’ll always know exactly when to expect your order.

 

10. HOW CAN I CONTACT CUSTOMER SERVICE?

If you have any questions about your order or our products, please visit our Customer Contact page and complete the contact form.

Alternatively, you can send us a message directly through the website. We aim to respond to all enquiries within 24 hours, Monday to Friday.

Our friendly team will always do their best to help.