1. Where do you ship?

We currently ship exclusively within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

2. How much does shipping cost?

Shipping is completely free on all orders, no matter the size of your purchase. The price you see is the price you pay.

3. How long does delivery take?

Orders are typically processed and dispatched within 1–3 business days. Once shipped, delivery usually takes 2–4 working days via Royal Mail or another trusted UK courier.

4. How are items packaged?

We take great pride in our secure packing standards. All items are carefully wrapped and cushioned to protect fragile and collectible merchandise during transit.

5. Can I track my order?

Yes, you’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

6. Do you accept returns?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact our support team before returning any items.

7. My order arrived damaged. What do I do?

We pack items securely, but if your item arrives damaged, contact us within 48 hours with photos of the damage. We’ll assist with a replacement or refund.

8. Are your products officially licensed?

Yes. All our movie and TV collectibles are officially licensed from trusted brands like Spirit Halloween, NECA, Royal Bobbles, and more.

9. Do you offer pre-orders or restocks?

We occasionally offer limited pre-orders for highly anticipated items. If a product is out of stock, sign up for restock alerts on the product page.

10. How can I contact customer service?

Visit our Customer Contact Page for inquiries, or email us directly via the form. We aim to respond within 24 hours (Monday–Friday).