RETURNS:

At The Movie Merch, we want you to be happy with your purchase. While most of our products are collectible items that cannot be returned once opened, we do accept returns under the following conditions:

Faulty or Defective Items (International Customers)

If you receive an item that is genuinely faulty, we will gladly accept a return from any international customer.

Please contact us before sending the product back.

The item must be returned to us, and once received and verified as faulty, we will refund your return shipping costs in full along with the product.

Change of Mind / Remorse Returns (UK Customers Only)

We understand that sometimes purchases are made in error. For this reason, we offer UK customers a limited 14-day return window from the date of purchase.

The cost of returning the item is the responsibility of the buyer.

Items must be returned in the exact same condition as received — sealed, unopened, and complete.

Refunds will not be processed for items that show signs of being opened, used, or tampered with.

Important Notes

Returns cannot be accepted outside of these terms.

We recommend using a tracked shipping service for all returns to ensure safe delivery.

Please retain proof of postage until your return has been confirmed and processed.

 

MY ITEM ARRIVE DAMAGED. WHAT DO I DO?

We pack items securely, but if your item arrives damaged, contact us within 48 hours with photos of the damage. We’ll assist with a replacement or refund.

WHAT HAPPENS IF MY ITEM DOES NOT ARRIVE?

All orders from TheMovieMerch.com are shipped with tracked delivery for peace of mind. In the unlikely event that your item goes missing in transit, please contact us as soon as possible so we can investigate.

For UK customers, carriers such as Royal Mail do not consider a parcel lost until 15 days have passed from the date of posting. If you have not received your order after this time, please let us know and we will either send a replacement (subject to stock availability) or issue a full refund.

For international customers, shipping times are longer and parcels are not considered lost until 21 days after posting. If your order has not arrived by then, please contact us. We will investigate with the carrier and arrange either a replacement (if available) or a refund.

We want you to shop with confidence, and we will always do our best to resolve any delivery issues quickly and fairly.

HOW DO I CONTACT CUSTOMER SERVICES?

Visit our Customer Contact Page for inquiries, or email us directly via the form. We aim to respond within 24 hours (Monday–Friday).